PRODUCTS AND IMAGES ONLINE
LESJEUNESETOILES.COM declines every responsibility that, due to a particular configuration of a client’s computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original. Images on LESJEUNESETOILES.COM belong to SUPERNOVA Srl and any unauthorized use of these images without the express written consent of SUPERNOVA Srl is forbidden. For more information contact: [email protected]
Items featured on the web site reflect the actual availability of the item in color and size. LESJEUNESETOILES.COM guarantees the complete authenticity of each and every item featured. Once the order is processed by the Orders Department LESJEUNESETOILES.COM reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with LESJEUNESETOILES.COM. Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.
TERMS AND CONDITIONS
This notice contains the terms and legal conditions that govern the web site, LESJEUNESETOILES.COM. Users of LESJEUNESETOILES.COM accept and agree to respect all the conditions included in this declaration. If Users do not accept these terms, SUPERNOVA Srl reserves the right to ask the Users to refrain from using the LESJEUNESETOILES.COM web site. The access and the use of the web site LESJEUNESETOILES.COM are for personal use only. The visualization of the web site LESJEUNESETOILES.COM provides Clients with product information and the possibility to purchase merchandise.
PROPERTY & COPYRIGHT
SUPERNOVA Srl is the owner of the web site LESJEUNESETOILES.COM and its contents. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site LESJEUNESETOILES.COM is protected by copyright. Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from SUPERNOVA Srl. SUPERNOVA Srl does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.
SUPERNOVA Srl, with its legal headquarters in Viale Kennedy, 172/A – 50038 Scarperia e San Piero (FI) – Italy, provider of the services and activities available in the web site. LESJEUNESETOILES.COM, may use the personal data, voluntarily provided by the User, as per the laws in force: Article 13 of Italian Law 196/2003. Users are invited to visit this page periodically, for information according to updated laws and regulations. SUPERNOVA Srl specifies that, while the use of personal data is necessary to execute the required services, Users are assured that the use of such data will not be used for profiling research, but solely to facilitate site management and the execution of orders. Personal data, voluntarily provided by the User, will not be communicated nor sold to a third party. All necessary information required in order for credit card payments and transactions to be processed (credit/debit card number, expiry date, security code) will be sent to our bank and fraud-monitoring team for authentification, via encrypted protocol, without any third party interference. This information will never be seen or stored for any purpose by SUPERNOVA Srl. The security measures on our site are intended to help reduce the risk of unauthorized access or dispersion of data that may cause any personal risk to the security of our clients. For this reason, we suggest that site users ensure the computer that they are using has up-to-date security software and is connected to the internet through a reputable and trusted service provider. SUPERNOVA Srl has implemented security measures to protect the users and their data entered. Despite their efforts, SUPERNOVA Srl cannot guarantee that these security measures will limit and exclude any and all risks of unauthorized access to this information. For this reason, we advise our users to always navigate on the LESJEUNESETOILES.COM site from a secure computer source with updated software that allows ample protection of sensitive data (anitvirus software) and that the Internet provider itself possesses safety requirements for the secure transmission of such data over the Internet.
SUPERNOVA Srl informs its Users are protected by Article 7 of the Italian Law n. 196/2003. Users can reserve the right to request the following information from SUPERNOVA Srl:
• The confirmation of the existence of personal data relative to the User
• The clear communication of the data together with their source
• The motives and the finality of their use
The request for the above information can be renewed with an interval of ninety days, except for the existence of justified motivations; the cancellation, the modification in anonymous format of all of the data in case of violation of laws, together with the data which is not used for the aims for which they were collected.
SUPERNOVA Srl reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank. Once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately. SUPERNOVA Srl reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping. It is at the sole discretion of SUPERNOVA Srl to reserve the right to decline to process an order and/or offer service to anyone at any time.
SUPERNOVA Srl has created and published the web site LESJEUNESETOILES.COM with the mission to offer a service exclusively for its own Clients. The products on sale on the web site LESJEUNESETOILES.COM are destined to the Final Customer. By “Final Customer”, SUPERNOVA Srl intends person or persons who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at LESJEUNESETOILES.COM. Therefore, SUPERNOVA Srl invites Users who may not be considered a “Final Customer” to refrain both from attempting to establish business relations with LESJEUNESETOILES.COM nor to use accounts of third parties to forward purchase orders relative to the merchandise on sale. In regard to the commercial policy described above, SUPERNOVA Srl reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.
To place orders at LESJEUNESETOILES.COM Clients must:
– Be an individual as defined as a “Final Customer”
– Be 18 years or older.
– Be eligible and competent to enter legally binding contracts.
– Have a valid POP e-mail address.
– Have a valid Credit Card: Visa, American Express, MasterCard or a Verified Paypal Account or a Bank account.
DECLINATION OF RESPONSABILITY
SUPERNOVA Srl publishes information on its web site LESJEUNESETOILES.COM to provide a service to Users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, SUPERNOVA Srl will execute immediate correction. SUPERNOVA Srl also reserves the right to make corrections and changes to the web site when necessary without giving prior notice. SUPERNOVA Srl does not offer any guaranty that the information published on its own web site, is in conformity with the laws of the User’s competent jurisdiction. SUPERNOVA Srl web site LESJEUNESETOILES.COM is a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, SUPERNOVA Srl declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the web site and declines any responsibility from eventual faulty operations of the web site due to the deactivation of “cookies” in the User’s browser. Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections. SUPERNOVA Srl reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.
The LESJEUNESETOILES.COM web site, in adhering to Italian law and in particular to the Court of Venice, states: “Entering this web site the User and SUPERNOVA Srl agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the web site. The User and SUPERNOVA Srl also agree to submit exclusively to the competent Court of Venice for the questions above. SUPERNOVA Srl does not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws.”
Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way. Items must be returned with all original tags, packaging and other accessories received with the order. Bags must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment. In the case of defective or incorrect merchandise, clients must follow the instructions above. LESJEUNESETOILES.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees. Pick-ups for all authorized returns with LESJEUNESETOILES.COM’s courier account numbers must originate from the same country of the original shipment. LESJEUNESETOILES.COM reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, LESJEUNESETOILES.COM will deduct a 10% administrative/re-stocking fee from the refund. LESJEUNESETOILES.COM will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.
PRICES AND CURRENCY
Published prices and final invoices are in Euro. To help clients approximate the Euro values in their local currency, the web site has a currency converter feature. Final credit card and PayPal debited amounts may vary based on currency fluctuations and bank commissions. LESJEUNESETOILES.COM encourages clients to contact their home bank to receive the accurate price conversion and any bank commissions related to the transaction. Shipment is Free.
The following methods of payment are accepted by LESJEUNESETOILES.COM:
LESJEUNESETOILES.COM welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with.
For Credit Card and paypal payments LESJEUNESETOILES.COM can PayPal to contact the Client’s bank for approval of the charges or to double check the account information with Paypal. This verification process will delay immediate shipping. LESJEUNESETOILES.COM also reserves the right to ship the order only to the Billing Address.
It is possible to check the status of your order directly on line by accessing MY AREA and clicking on the MY ORDERS tab. We remind clients once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately.
Clients who have been sent a LESJEUNESETOILES.COM promo codes by newsletter, through social networks or on approved promotional web sites can insert this code during order purchase and checkout. Each code has a validity start and end date which limits its use and cannot be extended. Promo codescannot be used in conjunction with other promotions. However they can be used in conjunction with Store Credit Vouchers.
Store Credit can be requested in lieu of refunds for returned merchandise and other cases when the requested item may not be available. Store Credit can be used only once within 90 days of issuance in its entirety on an order that is either equal to or greater than the value of the Store Credit.
SHIPMENT AND FEES
Shipment is Free. As required by International Laws regulating Commerce and Trade of imports and exports, all shipments from LESJEUNESETOILES.COM are accompanied by an invoice declaring the exact total value of merchandise purchased in Euro. Sale items purchased will be accompanied by an invoice declaring the discounted value of the items.
Orders are shipped from LESJEUNESETOILES.COM, Monday – Friday from 9:00 a.m.– 5:30 p.m. (CET) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning. LESJEUNESETOILES.COM ships worldwide using TNT, BRT and FEDEX standard shipping. LESJEUNESETOILES.COM shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of LESJEUNESETOILES.COM. We remind first-time Clients that LESJEUNESETOILES.COM will request PayPal to contact the Client’s bank for approval of the charges. This verification will delay immediate shipping. Orders with available merchandise are shipped the same day as order placement. In all cases, LESJEUNESETOILES.COM reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.
When the order is shipped, Clients receive an E-mail from LESJEUNESETOILES.COM specifying the tracking number and a direct link to monitor the shipment status. In the event of delays in Customs, Clients will be notified directly by the courier and/or LESJEUNESETOILES.COM.
SUCCESSFUL SHIPMENT DELIVERY
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. LESJEUNESETOILES.COM packages are carefully sealed in transparent plastic with a LESJEUNESETOILES.COM logo print tape around the sides of the box. If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact LESJEUNESETOILES.COM at [email protected] If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the LESJEUNESETOILES.COM commercial agreement, the package may risk being sent back to Italy at the Clients expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
LESJEUNESETOILES.COM shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.